If you have already created a user profile to apply for certificate from Natural Resource Canada, please do not create a new profile. This page will help you troubleshoot any problems with signing in.

Sign-in help

If you forgot your GCKey sign-in password

Please do not create a new GCKey.* Here is how to access your user profile:

• From the portal welcome, click the “Sign In” button (first box on the left of the screen).
• Then click the “Sign in with GCKey” button;
• On the sign in page, click “Forgot your password?”
• Enter Username you created when you signed up for your GCKey;
• Answer Recovery Questions;
• Create Your New Password.

If you forgot your username

If you registered a unique email address with your GCKey for the email recovery function, use GCKey Recover Username function by entering the email address associated with your GCKey. GCKey will send you an email with your username.

 

If you do not have a recovery email registered with your GCKey, contact your NRCAN Helpdesk to receive an invitation code to reset your GCKey.

Notes:

• If you are using the email recovery function, each GCKey will need a unique email address.

If you created a new GCKey and would like to link to existing user profile

What you need to do now is contact your NRCAN Helpdesk to receive an invitation code to reset your GCKey.

As a security measure, we will ask you questions from the user profile you have created before we give you access to it. Once we confirm you are entitled to access the information in our system, you will receive a unique invitation code, which will allow you to reconnect your user profile with your new GCKey.